User Agreement

User Agreement

1. General Provisions

1.1. This User Agreement (hereinafter referred to as the “Agreement”) governs the relationship between DLS-Global KZ Limited Liability Partnership, BIN 220740025709 (hereinafter referred to as the “Company”), and an individual using the “OySyn” anti-plagiarism system service (hereinafter referred to as the “Service”).

1.2. Use of the Service constitutes the User’s full and unconditional acceptance of the terms of this Agreement.

1.3. If the User does not agree with the terms of this Agreement, the User must cease using the Service.

2. Subject of the Agreement

2.1. The Company provides the User with access to the functionality of the Service under the terms of this Agreement.

2.2. The Service is provided on an “as is” basis. The Company has the right at any time to modify, update, restrict, or terminate the operation of the Service or any of its functions without prior notice to the User.

2.3. The Company has the right to restrict or terminate the User’s access to the Service in the event of the User’s violation of the terms of this Agreement or the legislation of the Republic of Kazakhstan.

3. Registration and User Account

3.1. To use certain functions of the Service, the User must register and create an account.

3.2. Registration in the Service is free of charge.

3.3. The User undertakes to provide accurate, up-to-date, and complete information during registration.

3.4. The User is responsible for maintaining the confidentiality of their account credentials and for all actions performed using their account.

3.5. In the event of unauthorized access to the account, the User must immediately notify the Company.

3.6. Minor users may use paid services of the Service only with the consent of their legal representatives.

4. Rights and Obligations of the User

4.1. The User has the right to: 4.1.1. Use the functionality of the Service in accordance with this Agreement; 4.1.2. Receive access to services and materials provided by the Company; 4.1.3. Contact the Company regarding issues related to the operation of the Service.

4.2. The User undertakes to: 4.2.1. Use the Service exclusively for lawful purposes; 4.2.2. Refrain from actions that may disrupt the operation of the Service; 4.2.3. Not use the Service to distribute information that violates the legislation of the Republic of Kazakhstan; 4.2.4. Not transfer account credentials to third parties.

5. Rights and Obligations of the Company

5.1. The Company undertakes to: 5.1.1. Provide access to the Service within technical capabilities; 5.1.2. Take measures to protect the User’s personal data in accordance with the legislation of the Republic of Kazakhstan; 5.1.3. Not disclose the User’s personal data to third parties, except as required by the legislation of the Republic of Kazakhstan.

5.2. The Company has the right to: 5.2.1. Modify the functionality of the Service; 5.2.2. Carry out technical maintenance with temporary restriction of access to the Service; 5.2.3. Collect technical, statistical, and analytical information about the use of the Service to improve its quality; 5.2.4. Remove materials and restrict User access in case of violation of the legislation of the Republic of Kazakhstan or the terms of this Agreement.

6. Personal Data

6.1. The processing of the User’s personal data is carried out in accordance with the legislation of the Republic of Kazakhstan and the Company’s Privacy Policy.

6.2. The User consents to the collection and processing of personal data for the following purposes:

  • registration and identification of the User;
  • providing access to the Service;
  • technical support;
  • compliance with the legislation of the Republic of Kazakhstan;
  • improving the quality of the Service.

6.3. The Company takes necessary organizational and technical measures to protect the User’s personal data.

7. Liability of the Parties

7.1. The User is responsible for the accuracy of the information provided.

7.2. The Company shall not be liable for temporary failures and interruptions in the operation of the Service caused by technical reasons.

7.3. The Company shall not be liable for actions of third parties who gained access to the User’s account due to the User’s fault.

8. Entry into Force of the Agreement

8.1. This Agreement enters into force from the moment the User starts using the Service.

8.2. The Company has the right to amend this Agreement without prior notice to the User.

8.3. The new version of the Agreement enters into force from the moment it is published in the Service.

9. Payment and Refund Policy

9.1. Payment for the Service is made using the methods available in the Service at the time of payment.

9.2. The User independently decides whether to purchase paid services of the Service.

9.3. The service shall be deemed rendered from the moment the User is granted access to the paid functionality of the Service and/or receives the result of the document verification.

9.4. Refunds are not provided in the following cases:

  • if the User did not use the purchased access;
  • if the User refuses to use the Service after access to the paid functionality has been granted;
  • if the service has been properly rendered in full.

9.5. Refunds are provided in the following cases:

  • inability to provide the service due to the Company’s fault;
  • technical failures resulting in the inability to use the paid service;
  • erroneous or duplicate charges;
  • other cases предусмотренные legislation of the Republic of Kazakhstan.

9.6. To request a refund, the User shall send an application to the Company together with documents confirming payment.

9.7. The Company reviews the User’s request within 10 (ten) business days from the date of receipt.

9.8. If a refund is approved, the funds shall be returned using the same payment method used for the original payment, unless otherwise agreed by the parties.

9.9. These terms shall apply subject to the requirements of the legislation of the Republic of Kazakhstan on consumer protection.

Consent to the Collection and Processing of Personal Data

I hereby, as a user of the “OySyn” anti-plagiarism system service, give my consent to DLS-Global KZ LLP, BIN 220740025709 (hereinafter referred to as the “Company”), for the collection and processing of my personal data in accordance with the legislation of the Republic of Kazakhstan.

Consent is provided for the following purposes:

  • registration and identification of the user;
  • providing access to the functionality of the Service;
  • provision of technical support;
  • ensuring the security of the Service;
  • compliance with the legislation of the Republic of Kazakhstan.

The Company may process personal data both with and without the use of automation tools, including:

  • collection;
  • recording;
  • systematization;
  • accumulation;
  • storage;
  • clarification (updating, modification);
  • use;
  • depersonalization;
  • blocking;
  • deletion;
  • destruction.

The Company undertakes to ensure the confidentiality and security of personal data in accordance with the requirements of the legislation of the Republic of Kazakhstan.

Cross-border transfer of personal data and dissemination of personal data in publicly available sources shall not be carried out, except in cases provided for by the legislation of the Republic of Kazakhstan.

This consent shall remain valid during the period of the User’s use of the Service, as well as during the data retention periods established by the legislation of the Republic of Kazakhstan.

The User has the right to withdraw this consent by sending a written request to the Company, unless otherwise provided by the legislation of the Republic of Kazakhstan.